Tourism Logistics - โลจิสติกส์สำหรับการท่องเที่ยว

Welcome


Tourism
Logistics



CMSE
Conference



Journal EEQEL




คลังหนังสือ
Komsan
Suriya



















Flawless Tourism Supply Chain Print E-mail
Written by Pairach Piboonrungroj
11.08.2009 



When I was thinking about my research on tourism supply chains (TSC), there is a concept of seamless supply chain that came into my mind.


It was the sunny day in Cardiff. I was considering what the best TSC is.

(1) Should it focus on the customers that are the tourists? If so, we have to maximise tourists? satisfaction.

Or

(2) Should it focus on the operational cost? Then, we need to minimise the cost of tourism operations.

Or
 
(3) Could we do the (1) and (2) simultaneously?


The option (3) seems to be good if we could so.


Then, let?s assume that we aim to serve the most happiness to the tourists with the lowest cost possible.


Now we may consider the tourists? satisfaction.
At this point, I would call it the ?seamless trip?.


Think about your last trip! What we want in our trip is that everything is like what we plan.
Therefore, the seamless trip refers to the smooth travelling.
No waiting, no flight cancel or delay, fast check-in process at the accommodation, etc.


To achieve the above, collaboration between tourism service providers is vital.
Hotels, airlines, restaurants should not have an arm-length relationships.


In order to ensure that everything in the plan will be available, supply management is very important. Hotels need to have an appropriate ordering policy to avoid the backlog. Airlines also need to have the effective operations to avoid the delay and cancellation of the flight.


However, achieving the tourists? satisfaction is costly. So it?s a dilemma in TSC.


Tourists? satisfaction vs. Cost of operations



Here comes to the heart of supply chain management.

We MUST know what our customers want!


High service quality or Cheap price



Then, we can make the decision whether to maximise service level or to minimise the cost.


Easy example: Five-star hotels always aim for the best service. Even though the cost of operating this service is very expensive but their customers are willing to pay. On the other hand, budget guesthouses may not need to provide the state-of-the-art service since their customers rather aim for the low price. Nevertheless, both five-star hotels and budget guesthouse MUST keep their promise.




Back to Menu<<



 

เกี่ยวกับลิขสิทธิ์เนื้อหาในเว็บไซต์ิ์

ผู้เขียนไม่หวงห้ามที่ท่านจะคัดลอกบทความ บนเว็บไซต์นี้ไปใช้ในรายงานของท่าน  

แต่ขอความกรุณาเพื่อนนักวิชาการ เพื่อนผู้ทำเว็ปไซต์ 
น้อง ๆ นักเรียน นักศึกษา ทุกท่าน 
ได้โปรดเขียนอ้างอิงในรายงานของท่านตามหลักสากล

การไม่เขียนอ้างอิงดังกล่าวถือว่าละเมิดลิขสิทธิ์
และมีความผิดตามกฎหมาย  
 
 ขอขอบคุณทุกท่านมากครับ